A Dialogue Environment for Accessing Public Administration Data: the TAMIC-P System

Abstract

The purpose of this paper is to show that with a combination of state of art technologies it is possible to realize effective and powerful dialogue systems for Information-Seeking applications. Tamic-P, a prototype natural language based interface will be described. The system is designed to support Public Administration desk operators during an information session with a citizen. Three aspects work together to determine the system's usability: (i) a strong multimodal approach, allowing full interchangeability between natural language and direct manipulaiton; (ii) a robust dialogue component, allowing complex sequences of turns; (iii) the adaptive integration of different information sources, such as personal data and related norm