La formazione manageriale degli operatori sanitari: Un approccio multidisciplinare per valutarne qualità ed efficacia

Abstract

Objectives: to evaluate the effectiveness and the quality of a training course for health managers, using qualitative and quantitative instruments. Materials and methods: the achievements and the satisfaction of the participants have been evaluated by (a) an open-answers questionnaire, administered both as entrance and exit test, aimed at evaluating the changes in knowledge regarding six key-concepts of the management: quality, resources, needs, projects, communication, responsibility; (b) a questionnaire administered on the occasion of the end of each module, aimed at evaluating the satisfaction about the level of teachers and the contents of the course; (c) a form to be filled by each component atfter the presentation of the projects prepared by the different groups of participants as a core achievement of the course, aimed at obtaining individual judgements about each project

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