Wayfinding refers to how someone navigates a space. Indoor maps, directories, and more recently, digital mobile maps are used as wayfinding aids

Eastman, Teagan

Lewis, Whitney

Litts, Breanne Krystine

English

DigitalCommons@USU

Utah State University DigitalCommons@USU Library Faculty & Staff Presentations Libraries 11-2017 Wayfinding Meets Library App: What Students Want From a Mobile Library Experience Teagan Eastman Utah State University Whitney Lewis Utah State University Breanne Krystine Litts Utah State University Follow this and additional works at: https://digitalcommons.usu.edu/lib_present  Part of the Library and Information Science Commons Recommended Citation Eastman, Teagan; Lewis, Whitney; and Litts, Breanne Krystine, "Wayfinding Meets Library App: What Students Want From a Mobile Library Experience" (2017). Library Faculty & Staff Presentations. Paper 110. https://digitalcommons.usu.edu/lib_present/110 This Presentation is brought to you for free and open access by the Libraries at DigitalCommons@USU. It has been accepted for inclusion in Library Faculty & Staff Presentations by an authorized administrator of DigitalCommons@USU. For more information, please contact digitalcommons@usu.edu. Wayfinding Meets Library App: What Students Want From a Mobile Library ExperienceTeagan Eastman, Whitney Lewis and Breanne K. LittsOur Mobile App GoalsHelp patrons find their way around the libraryConnect patrons with librariansDemystify the research processThe ProcessRapid PrototypingGOALIdentify students’ wants and needs from a library app with a focus on wayfinding technology.PROTOTYPEDESIGN PROCESSUSER TESTUSER TESTPROTOTYPEPROTOTYPEUSER TESTRapid Prototyping ProcessRevisePrototype (paper) Test (1)RevisePrototype (digital & paper) Test (4)RevisePrototype (digital) Test (5)User TestsGOALTo make the user feel comfortable, so we could get honest feedback.Making the user feel comfortable● “Evaluating the app NOT you● Giving the user the prompt to hold● “Don’t worry about hurting our feelings”Getting honest feedback● Think aloud strategy● Let the user explore and even struggle● Good promptsPrototype 1Prototype 2TOOLarisgames.orgPrototype 3TOOLSarisgames.orgindooratlas.comWhat Students WantNavigation● Situational or “task-based” navigation ● Back button● Integration with institutional loginResearch Process● Research broken into steps● Quick tips with optional links for more information● Connection to library expertsWayfinding● Searchable database● Picture of location● Point A to B directions ● Directional arrow ● Multi-level ● Locate booksiOS Maps ScreenLook and Feel● Familiar language● Simple, clean ● Clickable boxes Would Students Actually Download This? Majority of users stated yes● Especially underclassmen● Helps overcome library anxiety Marketing Suggestions Tasked based marketing (i.e. Need to book a study room? Download this app)Heavily market to orientation and English Composition coursesOutcomesFuture Stage 1: Integrating wayfinding into our websiteStage 2: Using more task-based learning on our website for online learningStage 3: User testing with more sophisticated prototypes Questions?

Wayfinding Meets Library App: What Students Want From a Mobile Library Experience

https://digitalcommons.usu.edu/cgi/viewcontent.cgi?article=1110&context=lib_present

Wayfinding Meets Library App: What Students Want From a Mobile Library Experience

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