EFFECTS OF TALENT MANAGEMENT ON ORGANIZATIONS PERFORMANCE: A CASE STUDY OF SAFARICOM LIMITED

Abstract

The purpose of this study was to determine the effects of talent management on organizational performance. The study came in as a response to the problem that organisations have failed to fully implement talent management due to high costs associated with talent management and as well as lack of tangible benefits. The study intended to look at effects of human resource planning, competency planning and performance appraisal on organizational performance. The study focused on descriptive research design where a target population of 627 respondents were retrieved from 427 clerical officers in human resource department and 200 middle managers. Sample size was formulated using stratified percentage method where 10% of the total population was targeted. Data collection was carried out using questionnaires where analysis involved descriptive statistics. In study findings, it was identified that human resource planning, competency planning and also performance appraisal affect organizational performance. The study recommended that Safaricom Limited should focus more on human resource planning immediately employees join the organization. The study also recommended that competency planning should be conducted through effective employees training and as well as competency training. In the last objective of the study, the researcher recommended that performance appraisal should be conducted through effective techniques such as 3600 . The study also recommended that integrated management should be enhanced towards effective talent management with planning and feasibility study in place