XYZ Telecom received bi-monthly customer PDF billing data (identical to the paper customer invoices) from the print vendor Gilmore, Inc via CD media shipped by FedEx. Upon receipt, this data would then be posted to the CD/DVD media server through a manual entry process. The Billing Disputes Team often required immediate access to this data to deal with customer inquiries for telephone dispute calls regarding current or previous billing periods. Through the use of a dedicated VPN connection, VBScript and Windows Server technology an automated solution was put into place which ultimately saved XYZ Telecom approximately 20 hours of IT employee labor per month
