Kern, Tony, Ed.D.

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Embry-Riddle Aeronautical University

National Training Aircraft Symposium (NTAS) 2017 - Training Pilots of the Future: Techniques & Technology Aug 15th, 3:15 PM - 4:45 PM No Time Like the Present: Introducing the Next Generation of Human Factors Tony Kern Ed.D. CEO, Convergent Performance, LLC, Tkern@convergentperformance.com Follow this and additional works at: https://commons.erau.edu/ntas Kern, Tony Ed.D., "No Time Like the Present: Introducing the Next Generation of Human Factors" (2017). National Training Aircraft Symposium (NTAS). 46. https://commons.erau.edu/ntas/2017/presentations/46 This Presentation is brought to you for free and open access by the Conferences at Scholarly Commons. It has been accepted for inclusion in National Training Aircraft Symposium (NTAS) by an authorized administrator of Scholarly Commons. For more information, please contact commons@erau.edu. No Time Like the PresentIntroducing the Next Generation of Human FactorsDr. Tony Kern, Lt Col USAF (Ret)CEO, Convergent PerformanceOrigins 1 - 1992Origins 2 – 2003 “Tony, why do smart, well trained, experienced  professionals with great records, make dumb mistakes and kill themselves or ruin their reputations?Jon “Dog” Davis, Colonel (now Lt Gen) , USMCThis is personal for me.Success Stories (1)US Marine Corps Aviation Class A Mishap Rate Before and After GWOE Implementation(Source: US Navy Safety Center)Five year mishap reduction represents over $400 million in cost and 18 lives not sacrificed based on previous 5 year average.Success Stories (2): FedEx012Hull Losses by Year (GWOE+ Implemented in 2009)Averaging one hull loss every 18 months for over two decadesZero losses in 7 yearsSuccess Stories (3): OEM Maintenance Service Centers8109 97 7101117120 0 0 024681012141618 $- $1,000,000.00 $2,000,000.00 $3,000,000.00 $4,000,000.00 $5,000,000.00 $6,000,000.00 $7,000,000.00 $8,000,000.002003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015Insurance Losses$ Losses Count Trend ($ Losses) Trend (Count)Averaged approximately $4M per year in claims due to “technician induced damage” for over a decadeZero claims since program implementationWhy Now?• Massive generational handoff• New hires, new Captains, influx of new maintenance technicians• LOSA identified noncompliance issues• Airline Safety And Federal Aviation Act Of 2010 What’s New?• Personal accountability training to combat noncompliance• Peer to peer accountability training, shift in “world view”• Continuous improvement process to combat complacency• Vaccinate and indoctrinate new hires against negative cultural norms• Mobile platform delivery systems for microlearning • Simplified debriefs• Level IV Professionalism to develop mentors• ALL sits at the base of 5th Generation CRM/TEM modelPersonal Accountability Training• Deep dive into Error Producing and Violation Producing Conditions• Personal Error Pattern recognition• “Life skill first – job skill second” decreases resistancePeer to Peer Accountability - Change the PerspectiveMulticultural World Views on Compliance • Power – Fear.  “If/then” accountability based solely on outcomes.  The culture of a war lord or gang leader.• Guilt – Innocence. The typical model of compliance-based organizations. Measures against a minimum standard and determines accountability when things go wrong. • Honor – Shame.  Eastern philosophy leveraged by Deming and others to drive the quality leap in 1980s Japan.  Do the right thing right, and for the right reasons. We do it for each other and those who count on us.  It’s not just what we do, it’s who we are.Vaccinate and Indoctrinate New Hires “You have a ton of potential, but you won’t ever realize it until you lock down your compliance and start practicing precision across the board. You will be tested on the line, and see examples of sloppiness and noncompliance. How you respond to that will determine your long term success and job satisfaction.  That’s how we do it here in our airline now. Be a part of it.”IncidentViolationHazardMajor FailureSafetyEffectivenessEfficiencyPrecisionPerfection“Good Enough”The crushing grip of mediocrity Performance Evolution Ladder – Copyright 1998 T. KernContinuous Improvement ProcessSurvivalSerious SetbackMobile Platform Delivery Systems for MicrolearningSimplified DebriefsIIVIIIIIGame ChangerExpertComplierMemberEarn a livingGive back to othersReaching full potentialFollow all the rulesLevel IV ProfessionalismSeek to Grow into a “Game Changer”16“My true best effort, every time, in full compliance.”Blue ThreatGoing ProLevel IV Stop the bleeding from self-inflicted avoidable errorsActivate latent potentials to “grow where you are”Optimum performance and continuous improvement

No Time Like the Present: Introducing the Next Generation of Human Factors

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No Time Like the Present: Introducing the Next Generation of Human Factors

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