Clark, Benjamin Y.

Rokakis, Maria

English

Cleveland-Marshall College of Law

Cleveland State UniversityEngagedScholarship@CSUUrban Publications Maxine Goodman Levin College of Urban Affairs8-21-2014Does Government Coproduction Shape CitizenSatisfaction with Local Governments?Benjamin Y. ClarkCleveland State University, b.y.clark@csuohio.eduMaria RokakisHow does access to this work benefit you? Let us know!Follow this and additional works at: https://engagedscholarship.csuohio.edu/urban_facpubPart of the Urban Studies and Planning CommonsThis Presentation is brought to you for free and open access by the Maxine Goodman Levin College of Urban Affairs at EngagedScholarship@CSU. Ithas been accepted for inclusion in Urban Publications by an authorized administrator of EngagedScholarship@CSU. For more information, pleasecontact library.es@csuohio.edu.Repository CitationClark, Benjamin Y. and Rokakis, Maria, "Does Government Coproduction Shape Citizen Satisfaction with Local Governments?"(2014). Urban Publications. 0 1 2 3 1258.https://engagedscholarship.csuohio.edu/urban_facpub/12588/26/14	  1	  Does Government Coproduction Shape Citizen Satisfaction with Local Governments?Benjamin Y. Clark & Maria Rokakis Levin College of Urban Affairs Cleveland State University 8/26/14	  2	  8/26/14	  3	  H1: Coproducers will have higher levels of satisfaction with street-level or specific type of service provision than non-coproducers. H2: Coproducers will have higher levels of satisfaction with overall government service provision than non-coproducers.HypothesesYear Avg. # of Requests2008 (last six months) 10,423                  2009 11,827                   2010 12,402                  2011 13,336                  2012 14,264                  2013 18,456                  2014 (first four months) 16,361                  Table 1: Average Number of Requests Made by Month to San Francisco 311 System, 2008-2013Figure 1: Average Number of Requests Made by Month to San Francisco 311 System, July 2008 to April 20130"5,000"10,000"15,000"20,000"25,000"July%2008%November%2008%March%2009%July%2009%November%2009%March%2010%July%2010%November%2010%March%2011%July%2011%November%2011%March%2012%July%2012%November%2012%March%2013%July%2013%November%2013%March%2014% Figure 2: Overall Use of the San Francisco 311 System, 2011 and 20130% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Any type of 311 use Phone-based 311 Use Web/Mobile 311 % of Survey Respondents 2011 2013 DataDependent Variables8/26/14	  4	  Independent VariablesHave used 311(any type)Control Variables– Female – Race/Ethnicity– Educational Attainment – Age – Have Kids Under 18 Living @ Home – Renter– IncomeMethodology: Ordered Logit (x10)Results8/26/14	  5	  ImplicationsSa,sfac,on	  w/Gov	  

Does Government Coproduction Shape Citizen Satisfaction with Local Governments?

EngagedScholarship @ Cleveland State University

Cleveland State University
EngagedScholarship@CSU
Urban Publications Maxine Goodman Levin College of Urban Affairs
8-21-2014
Does Government Coproduction Shape Citizen
Satisfaction with Local Governments?
Benjamin Y. Clark
Cleveland State University, b.y.clark@csuohio.edu
Maria Rokakis
How does access to this work benefit you? Let us know!
Follow this and additional works at: https://engagedscholarship.csuohio.edu/urban_facpub
Part of the Urban Studies and Planning Commons
This Presentation is brought to you for free and open access by the Maxine Goodman Levin College of Urban Affairs at EngagedScholarship@CSU. It
has been accepted for inclusion in Urban Publications by an authorized administrator of EngagedScholarship@CSU. For more information, please
contact library.es@csuohio.edu.
Repository Citation
Clark, Benjamin Y. and Rokakis, Maria, "Does Government Coproduction Shape Citizen Satisfaction with Local Governments?"
(2014). Urban Publications. 0 1 2 3 1258.
https://engagedscholarship.csuohio.edu/urban_facpub/1258
8/26/14	  
1	  
Does Government Coproduction 
Shape Citizen Satisfaction with 
Local Governments?
Benjamin Y. Clark 
& 
Maria Rokakis 
Levin College of Urban Affairs 
Cleveland State University 
8/26/14	  
2	  
8/26/14	  
3	  
H1: Coproducers will have higher levels of satisfaction 
with street-level or specific type of service provision 
than non-coproducers.
 
H2: Coproducers will have higher levels of satisfaction 
with overall government service provision than non-
coproducers.

Hypotheses
Year Avg. # of Requests
2008 (last six months) 10,423                  
2009 11,827                   
2010 12,402                  
2011 13,336                  
2012 14,264                  
2013 18,456                  
2014 (first four months) 16,361                  
Table 1: Average Number of Requests Made by 
Month to San Francisco 311 System, 2008-2013
Figure 1: Average Number of Requests Made by Month to San 
Francisco 311 System, July 2008 to April 2013
0"
5,000"
10,000"
15,000"
20,000"
25,000"
Jul
y%2
00
8%
No
ve
mb
er%
20
08
%
Ma
rch
%20
09
%
Jul
y%2
00
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er%
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Jul
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%
Jul
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%
Ma
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%20
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%
 
Figure 2: Overall Use of the San Francisco 311 System, 
2011 and 2013
0% 
10% 
20% 
30% 
40% 
50% 
60% 
70% 
80% 
90% 
100% 
Any type of 311 use Phone-based 311 Use Web/Mobile 311 
%
 o
f S
ur
ve
y 
R
es
po
nd
en
ts
 
2011 
2013 
Data
Dependent Variables
8/26/14	  
4	  
Independent Variables
Have used 311(any type)

Control Variables
– Female 
– Race/Ethnicity
– Educational Attainment 
– Age 
– Have Kids Under 18 Living @ Home 
– Renter
– Income
Methodology: Ordered Logit (x10)
Results
8/26/14	  
5	  
Implications
Sa,sfac,on	  
w/Gov	  


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Does Government Coproduction Shape Citizen Satisfaction with Local Governments?

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