In this chapter follows a brief description of various aspects of the New Public Management (NPM) agenda with a discussion of the impact of these initiatives in the service delivery environment. A number of factors compel service organizations to innovate new forms of service delivery and viability. As with many such initiatives and associated policy rhetoric, the reality of putting such strategies into action presents considerable challenges. The author discusses some of the implications of these reforms for the role of governments in service delivery, for organizations in the non-profit sector, and for the roles and identities of professionals
