Excerpt:The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces

Good, Donald W.

Lampley, James

Sharma, Priti

English

The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces. This study was also designed to test the relationship between communication satisfaction and job satisfaction by analyzing the significance of different dimensions of Communication Satisfaction with the view that satisfaction is multifaceted.
The results of the study indicated that gender differences and the number of years in service do not seem to make a significant difference in the level of satisfaction among staff members, but the level of education and job classification seem to make a significant difference in the level of satisfaction among staff members. There were strong positive relationships found among all 8 dimensions of Communication Satisfaction Questionnaire (CSQ ), which indicated that staff members when felt positive about 1 dimension of CSQ, also tended to feel positive about other dimensions of CSQ. A strong positive relationship and statistically significant correlation was found between overall communication satisfaction and job satisfaction scores, indicating that when staff members feel satisfied with communication in their workplace, they also tend to feel satisfied with their job in their workplace

East Tennessee State University

Organizational Communication: Perceptions of Staff Members\u27 Level of Communication Satisfaction and Job Satisfaction

East Tennessee State UniversityDigital Commons @ East Tennessee State UniversityETSU Faculty Works Faculty Works5-20-2015Organizational Communication: Perceptions ofStaff Members' Level of CommunicationSatisfaction and Job SatisfactionJames LampleyEast Tennessee State University, lampley@etsu.eduPriti SharmaEast Tennessee State UniversityDonald W. GoodEast Tennessee State University, gooddw@etsu.eduFollow this and additional works at: https://dc.etsu.edu/etsu-worksPart of the Higher Education Administration Commons, and the OrganizationalCommunication CommonsThis Conference Proceeding is brought to you for free and open access by the Faculty Works at Digital Commons @ East Tennessee State University. Ithas been accepted for inclusion in ETSU Faculty Works by an authorized administrator of Digital Commons @ East Tennessee State University. Formore information, please contact digilib@etsu.edu.Citation InformationLampley, James; Sharma, Priti; and Good, Donald W.. 2015. Organizational Communication: Perceptions of Staff Members' Level ofCommunication Satisfaction and Job Satisfaction. Oral presentation. International Conference on Learning and Administration in HigherEducation, Nashville, TN. 71. http://iclahe.org/Proceedings/2015/Proceedings-2015.pdfOrganizational Communication: Perceptions of Staff Members' Level ofCommunication Satisfaction and Job SatisfactionCopyright StatementThis document was published with permission from the publisher. It was originally published in theProceedings of the Joint Meeting of the Academic Business World International Conference & InternationalConference on Learning and Administration in Higher Education.This conference proceeding is available at Digital Commons @ East Tennessee State University: https://dc.etsu.edu/etsu-works/260Metacognition Lab at Miles College Takes Peer Mentoring to a Higher LevelTina Dorius Miles CollegeEmmanuel Chekwa Miles CollegeAlbert Einstein famously said, “I never teach my students. I only attempt to provide the conditions in which they can learn.” At the Miles College Metacognition Lab, we follow a similar philosophy. In the Metacognition Lab, we teach our students to think about how they are thinking. We have created a system of student interactions that monitors and assesses student progress and concurrently teaches our students how to monitor and assess their own progress. To this end, we have four main focuses: 1) Creating meaningful relationships of trust based on honest communication 2) Emphasizing the importance of short term and long term goals 3) Teaching students the Study Cycle and how to do Intense Study Sessions and 3) Creating Action Plans that outline simple steps for the students to follow on their own.ABSTRACTrganizational Communication: Perceptions of Staff Members’ Level of Communication Satisfaction and Job SatisfactionJames Lampley East Tennessee State UniversityPriti Sharma East Tennessee State UniversityDon Good East Tennessee State UniversityThe purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces. This study was also designed to test the relationship between communication satisfaction and job satisfaction by analyzing the significance of different dimensions of Communication Satisfaction with the view that satisfaction is multifaceted.The results of the study indicated that gender differences and the number of years in service do not seem to make a significant difference in the level of satisfaction among staff members, but the level of education and job classification seem to make a significant difference in the level of satisfaction among staff members. There were strong positive relationships found among all 8 dimensions of Communication Satisfaction Questionnaire (CSQ), which indicated that staff members when felt positive about 1 dimension of CSQ, also tended to feel positive about other dimensions of CSQ. A strong positive relationship and statistically significant correlation was found between overall communication satisfaction and job satisfaction scores, indicating that when staff members feel satisfied with communication in their workplace, they also tend to feel satisfied with their job in their workplace.ABSTRACTPage 71

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Organizational Communication: Perceptions of Staff Members\u27 Level of Communication Satisfaction and Job Satisfaction

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East Tennessee State University

East Tennessee State University