Faculty of Engineering and Information Technologies, School of Civil Engineering
Abstract
This thesis aims to explore whether the outputs of ID projects can continuously deliver benefits at the post-handover stage. This research reviewed three main areas of the literature: (1) project success; (2) post-project evaluation; and (3) project benefits management, which resulted in limited studies having explored project success at the post-handover stage for ID projects. This thesis’ methodological approach rooted on interpretivism and used of the constructivist grounded theory method (CGTM). An example of ID projects was the I-MHERE funding scheme, sourced from a World Bank loan, run between 2010 and 2012, and implemented at a majority of higher education institutions (HEIs) across Indonesia. The research collected secondary and primary data, primarily, interviews from 18 participants from two institutions, was able to identify 10 success criteria and eight critical factors. The analyses indicated the different levels of the significance of identified success criteria and critical factors, as well as a variety of definitions at the post-handover stage, including further analysis by using each participant’s institutional attributes, e.g. managerial level, organisational tenure and job tenure, and suggested that organisational tenure was the core attribute for two others. This thesis also demonstrates the use of benefit reviews as a more comprehensive post-project evaluation than the one proposed earlier. This thesis concludes its findings by generating a middle-range theory: the higher the level of organisational tenure, the more insightful reviewing benefits of delivered outputs. The middle-range theory was believed to be applicable, not only for ID projects, but also other types of projects. To conclude, the findings allowed an opportunity to acknowledge its limitations that would led to recommendations for future studies
