The purpose of this paper is to present the applicability of THOMAS, an architecture specially designed to model agent-based virtual organizations, in the development of a multiagent system for managing and planning routes for clients in a mall. In order to build virtual organizations, THOMAS offers mechanisms to take into account their structure, behaviour, dynamic, norms and environment. Moreover, one of the primary characteristics of the THOMAS architecture is the use of agents with reasoning and planning capabilities. These agents can perform a dynamic reorganization when they detect changes in the environment. The proposed architecture is composed of a set of related modules that are appropriate for developing systems in highly volatile environments similar to the one presented in this study. This paper presents THOMAS as well as the results obtained after having applied the system to a case study
