Introduction
Tutorial created through cooperative efforts of the
WHIC manager, volunteer coordinator, two Health
Sciences Librarians, a graduate student, and a
graduate intern.
19 months of iterative development
Goals
Reduce time required train volunteers
Prepare volunteers to provide health information to
consumers
Track learning through built-in self assessment tools
Learning Objectives
WHIC's mission and procedures
Using information resources
Guiding customers to appropriate resources
When and where to refer information request
