In the summer of 2011, a group of five librarians from the University of North Carolina at Chapel Hill (UNC-CH) Health Sciences and Kenan Science Libraries formed the Health and Natural Sciences (HNS) team to discuss library services and methods of service delivery to scientific researchers. The team’s charge was to determine what services subject librarians were currently providing to their respective constituencies, what services were most important to researchers, and how to develop individual specialties into a suite of standard services that could be offered to all scientists and clinicians across the university. The team tackled these questions with a multifaceted approach that led to the development of a new service model based on the research lifecycle
