THE RELATIONSHIP BETWEEN LEVEL OF EDUCATION, ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION: AN ANALYSIS IN HOTEL ESTABLISHMENTS IN ANDALUSIA (SPAIN)

Abstract

Nisu svi zaposlenici sposobni generirati vještine i resurse kojima bi se ostvarila organizacijska produktivnost. Samo su kvalificirani ljudski resursi (HR), prepo¬znati i odani politici tvrtke, dio organizacijskih kompetencija. Stoga su čimbenici zadovoljstva zapo¬slenika radom te predanost tvrtki dvije ključne varijable koje moramo analizirati kako bismo ispravno procijenili i pravilno upravljali ljudskim kapitalom tvrtke. Posebno se velika važnost pridaje vrijed¬nosti obrazovanja zaposlenika u svjetlu konkurentnosti turizma, što je u skladu s pretpostavkom kako stupanj obrazovanja zaposlenika izravno utječe na kvalitetu turističkih usluga. Cilj je ovog članka analizirati zadovoljstvo radnim mjestom i organizacijske obveze zaposlenika hotelskih kuća u Andaluziji (Španjolska), destinaciji čija je nesumnjiva konkurentska važnost u turi¬zmu neupitna. Pronađene su evidentne razlike u stupnju obrazovanja zaposlenika, tako da rezultati svakako ohrabruju odjele upravljanja ljudskim resursima na identifikaciju, održavanje i razvoj resursa i potencijalnih sposobnosti njihovog ljudskog kapitala.Not all employees are capable of generating skills and resources that may result in organizational productivity. Only qualified Human Resources, identified and committed to the company policy, are a part of the organization\u27s competences. Therefore, elements like the worker\u27s job satisfaction or the organizational commitment are two fundamental variables that need to be analyzed for the measurement and correct management of the company\u27s human capital. Further¬more, the importance that the value of the workers\u27 education presents towards competitiveness in tourism is highlighted since it is assumed that staff education is directly related to the quality of tourist service. The purpose of this paper is to analyze the relationship among educational level, job satisfaction, and organizational commitment of the employees of the hotel establishments in Andalusia (Spain), a destination of undeniable competitive significance in tourism. Evident differences were found among the level of education of workers, so the results have to encourage the human resources management to identify, maintain, and develop the resources and potential capabilities of their human capital