The aim of the study was to investigate patient satisfaction with nurses and general
practice organization in Croatia. A total of 2,252 patients 18 years of age and over from
47 randomly selected general practices were included in the study. 72.1% of patients
were satisfied with nurses and general practice organization. Older and less educated
patients were generally more satisfied. Patients were more pleased with nurses’ behavior
(81.9%) than with practice organization (62.3%). Factor analysis revealed two underlying
discriminates of patient satisfaction – »positive attitude towards the nurse«
and »inaccessibility of practice«. The former discriminate emphasized a great potential
of nursing, which should be taken into consideration in the transformation of health
care system in Croatia
