A performance measurement model for pharmaceutical industry

Abstract

Up to now, many efforts have been done for creation of an enterprise performance measurement model by researchers and organization, nevertheless the problem is neglected performance value. The performance of functional and processes should be seen in organization at the same time. In this study retrospective research of performance was done and proposes a cross process/function oriented performances measurement model. This model able to measure both values from functional and processes performance in organization. In order to accomplish this, in the first step all process and functions in pharmaceutical industry were established according to literature review. The second step was field study with help of experts to find the most effective processes and functions. This is followed by define key factors and critical success factor with respect to every process or function from past researches