The Indonesian Open University is a state university and the only one which carry out open distance learning system in Indonesia. Continuous quality improvement constantly pursued by the Indonesian Open University in carrying out
the process of open distance learning services. One of the factors supporting the success of an open distance learning system is depended on the quality of services provided to students. Articles in this paper present and discuss the perception of student satisfaction of service quality that is provided by the Indonesian Open University. Open distance
learning services provided to students consists of: (1) registration, (2) service of teaching materials, (3) learning support services, (4) exam administration services, (5)the credit transfer service, (6) service graduation, (7) service and administrative affairs.
Study on the perception of student satisfaction conducted by distributing questionnaires to 2085 students in the Indonesian Open University at Bandung Regional Office, during the first registration period in 2012
