Edwards, Kasper

Kragstrup, Jakob

Lundstrøm, Sanne

Reventlow, Susanne

Søndergaard, Jens

Online Research Database In Technology

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Downloaded from orbit.dtu.dk on: Dec 20, 2017Social Capital and Relational Coordination in General Practices in DenmarkLundstrøm, Sanne Lykke; Kragstrup, Jakob; Søndergaard, Jens; Reventlow, Susanne; Edwards, KasperPublication date:2011Link back to DTU OrbitCitation (APA):Lundstrøm, S., Kragstrup, J., Søndergaard, J., Reventlow, S., & Edwards, K. (2011). Social Capital andRelational Coordination in General Practices in Denmark. Poster session presented at 2011 AcedemyHealthAnnual Research Meeting, Seattle, WA, United States.POSTER TEMPLATE BY: www.PosterPresentations.com Social Capital and Relational Coordination in General Practices in Denmark Sanne Lykke Lundstrøm, Ph.D.-student1  Jakob Kragstrup, DrMedSci, PhD2, Jens Søndergaard, MD, PhD2, Susanne Reventlow, MA, DrMedSci3, Kasper Edwards, PhD1. 1Department of Management Engineering, Technical University of Denmark, 2Research Unit of General Practice, University of Southern Denmark, 3Research Unit of General Practice, Copenhagen University Social Capital Objectives Perspectives Relational Coordination The key dimensions of organizational social capital are just ice, t rust and cooperat ion. These three characteristics go together and are all necessary to explain and understand the concept. In practice, the average score for justice and trust is used to operationalize a measure for organizational social capital. Organizational social capital is defined as: ”Organizational social capital is the ability of the members of the organization to collaborate when solving the key tasks of the organization. In order to solve the key tasks it is necessary that members master collaboration and that this collaboration is based on a high level of trust and justice” (Olesen et al. n.d.)   Aim of the Ph.D. project is to investigate social capital and relational coordination in general practices in Denmark. In particular which mechanisms influence social capital and relational coordination in general practices, as well as the correlation between them. Social capital and relational coordination is two complementary theories for understanding the psychosocial work environment and coordination work.  We propose that social capital and relational coordination can boost the effectiveness, performance and quality of general practices.  Cooperation Justice Trust Others General Practitioner Nurse Secretary Relational coordination is a theory for understanding the relational dynamics of coordination work. The coordination that occurs through frequent, high quality communication supported by relationships of shared goals, shared knowledge and mutual respect enables organizations to better achieve their desired outcomes. Specifically, relational coordination is a mutually reinforcing process of interaction between communication and relationships carried out for the purpose of task integration.  Research Design SCORE Questionnaire RC dimensions Survey questions Frequent communication How frequently do people in each of these groups communicates with you about __________?  Timely communication Do people in these groups communicate with you in a timely way about __________?  Accurate communication Do people in these groups communicate with you accurately about __________?  Problem solving communication When problems occurs with __________, do the people in these groups blame others or work with you to solve the problem.  Shared goals How much do people in these groups share your goals regarding __________?  Shared knowledge How much do people in each of these groups know about the work you do with __________?  Mutual respect How much do people in these groups respect the work you do with __________?  COPSOQ Scale Survey questions Mutual trust between employees Do the employees withhold information from each others? Trust Regarding management Does the manager trust the employees to do their work well? Justice Are conflicts resolved in a fair way? Social community at work Do you feel part of a community at your place of work? The 7 Relational Coordination Questions Questions from the The Copenhagen Psychosocial Questionnaire The SCORE (Social Capital, Organization, Relation and Edification in General Practice) questionnaire survey consist of questions concerning relational coordination and social capital. The SCORE questionnaire have been validated through pilot testing and consulting an expert panel. The questionnaire has been sent to every Danish general practices (2074 general practices) asking all GPs and their staff, including administrational staff, to answer the questionnaire. Altogether 11.034 questionnaires have been sent out and they are being collected in the period June – August 2011.  Based on the results from the SCORE questionnaire a number of extreme cases will be selected for further investigation. Interview studies will be conducted to understand why some general practices have high social capital and relational coordination while others have low.  We expect the social capital to be higher in general practices then in other organizations such as production companies. We also predict a positive correlation between social capital and relational coordination. We would like to develop practical methods for improving social capital and relational coordination in general practices.   In the end the idea is that the general practices should become more effective, have a higher quality of treatment, and at the same time get more happy and satisfied coworkers without making the operational cost higher.  Litteratur Gittell, J. H. 2009. High performance healthcare: Using the power of relationships to achieve quality, efficiency and resilience. McGraw Hill Professional. Pejtersen, Jan Hyld, Tage Sondergard Kristensen, Vilhelm Borg, and Jakob Bue Bjorner. 2010. “The second version of the Copenhagen Psychosocial Questionnaire.” Scand J Public Health 38:8-24. 

Social Capital and Relational Coordination in General Practices in Denmark

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Social Capital and Relational Coordination in General Practices in Denmark

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