Burton, Jamie

Raddats, Christopher

Story, Vicky

Zolkiewski, Judy

Purpose: To create a framework to investigate the digital capabilities required by manufacturers and other actors Design/Methodology/Approach: Conceptual studyFindings: The digital capabilities required by manufacturers for advanced services have been investigated through some exploratory research but those required by other actors (customers, intermediaries) have not so far been addressed in the literature. This study provides the first attempt to classify digital capabilities using an existing frameworkOriginality/Value: The first study is to consider the digital capabilities required by multiple actors. <br/

DIGITAL CAPABILITIES FOR ADVANCED SERVICES: A MULTI-ACTOR PERSPECTIVE

Abstract

Similar works

Full text

Available Versions

The University of Manchester - Institutional Repository