Creating a form that is attractive to the intended market audience is one of the greatest challenges in product development given the subjective nature of preference and heterogeneous market segments with potentially different product preferences. Accordingly, product designers use a variety of qualitative and quantitative research tools to assess product preferences across market segments, such as design theme clinics, focus groups, customer surveys, and design reviews; however, these tools are still limited due to their dependence on subjective judgment, and being time and resource intensive. In this dissertation, we focus on a key research question: how can we understand and predict more reliably the preference for a future product in heterogeneous markets, so that this understanding can inform designers' decision-making?
We present a number of data-driven approaches to model product preference. Instead of depending on any subjective judgment from human, the proposed preference models investigate the mathematical patterns behind users’ choice and behavior. This allows a more objective translation of customers' perception and preference into analytical relations that can inform design decision-making. Moreover, these models are scalable in that they have the capacity to analyze large-scale data and model customer heterogeneity accurately across market segments. In particular, we use feature representation as an intermediate step in our preference model, so that we can not only increase the predictive accuracy of the model but also capture in-depth insight into customers' preference.
We tested our data-driven approaches with applications in visual aesthetics preference. Our results show that the proposed approaches can obtain an objective measurement of aesthetic perception and preference for a given market segment. This measurement enables designers to reliably evaluate and predict the aesthetic appeal of their designs. We also quantify the relative importance of aesthetic attributes when both aesthetic attributes and functional attributes are considered by customers. This quantification has great utility in helping product designers and executives in design reviews and selection of designs. Moreover, we visualize the possible factors affecting customers' perception of product aesthetics and how these factors differ across different market segments. Those visualizations are incredibly important to designers as they relate physical design details to psychological customer reactions.
The main contribution of this dissertation is to present purely data-driven approaches that enable designers to quantify and interpret more reliably the product preference. Methodological contributions include using modern probabilistic approaches and feature learning algorithms to quantitatively model the design process involving product aesthetics. These novel approaches can not only increase the predictive accuracy but also capture insights to inform design decision-making.PHDDesign ScienceUniversity of Michigan, Horace H. Rackham School of Graduate Studieshttps://deepblue.lib.umich.edu/bitstream/2027.42/145987/1/yanxinp_1.pd
