Evaluating The Role Of Empathy In Crowdsourcing User Interfaces

Abstract

Empathy induced altruism is believed to motivate people in a crowdsourcing environment to produce better quality work. However, there hasn’t been any considerable investigation regarding how empathy can be effectively\u3cbr/\u3econveyed through user interfaces (UI). We conducted a study to find the effects of introducing empathy in task descriptions, and investigate its effect in workers’\u3cbr/\u3emotivation. We validated that empathy is perceived to have a positive effect for workers. But merely manipulating the task description to express the empathy has produced inconclusive results