Worker's procedures whilst carrying out social inquiries

Abstract

This Bachelor's thesis attends to the procedures of social workers from the Labour Office of the Czech Republic when carrying out social inquiries (investigations) of non-insurance social and welfare benefits. The non-insurance social and welfare benefits, for which the inquiry is carried out, represents care allowance and financial hardship. The aim of the Bachelor's thesis is to map social inquiries carried out by employees of the Labour Office of the Czech Republic. In order to ascertain the goals, research questions were used, which focused on the job centre's employees' procedures that are applied when carrying out social inquiries in the area of non-insurance social and welfare benefits. Another research question asked about the differences in social inquiries in the areas of individual non-insurance social and welfare benefits. The theoretical part is divided into seven chapters. The first chapter attends to definitions, aims and methods of social work. The second chapter attends to providing insights into a social worker's work content, its characteristics and competences. The next chapter deals with basic findings about the Labour Office of the Czech Republic. The following chapter includes information about a subsistence and existential minimum. The fifth chapter closer introduces the issue of the system of benefits under financial hardship and its distribution to individual allowances. The sixth chapter concerns care benefits and the last chapter characterises social inquiries, its specifics and content. For processing the empirical part of the Bachelor's thesis qualitative research was chosen. The method used for data collection was the questioning method, the technique of a semi-structured interview. The interviews were held with eight social workers from one branch of the Labour Office of the Czech Republic. A closer specific was the uniform allocation of communicating partners between care benefit allowance and benefits provided under financial hardship. The acquired data was processed into individual clusters in order to make them more transparent. The research provided information on what documents employees abided by when carrying out social inquiries. Furthermore, the individual benefits provided under financial hardship and care benefits were compared. The empirical part describes how employees felt during the process, opinions on social inquiries and incentives for improving the methodology of the benefit system. The results of this work can be of help to students and other parties that take an interest in this issue. The work can also provide inspiration to individual specialists from the area of non-insurance social benefits at the Labour Office