Urban Freight Transport (UFT) entails significant advantages for the economic growth of cities, but can also hamper population quality of life, obstructing vehicles and people movements while exacerbating environmental problems. Many initiatives have been engaged by many city administrators in order to efficiently manage UFT, evaluating different policies at a global scale. From the perspective of operators, most works analyze a limited set of policies or only focus on the benefits of companies. In this work, a decisionmaking process is used to evaluate a large set of UFT policies, through different attributes representing the advantages and limitations of each policy over promoter companies and the society. To do so, an ex-ante procedure in five steps is proposed to classify the policies: (1) attributes definition, (2) attributes weighting, (3) policy-attribute assessment, (4) policy ranking, and (5) feasibility threshold satisfaction. The whole process is supported on consultations to 26 experts regarding shop supply and restocking activities within complex urban environments. Results show a classification of the analyzed policies, according to their suitability for implementation ; which could be extended (directly or with small adjustments) to other contexts, given the flexibility of the decision-making procedure developed.Peer ReviewedPostprint (author's final draft
