Dewit, Ivo

Abstract: This literature review contributes to a synthesis approach that proposes similar drivers of products and services within the context of innovation and the increased complexity of integrating both. We pursue a concept-centric approach to this literature review and apply terminological analysis, concept mapping and chaining as search methods. An analysis of similar terms, concepts and methods - that describes the transition to include products and services - contributes to the understanding of the design research field of product service systems (PSS) as emerging area and as phenomenon. The findings of the analysis are summarized in the propensity framework that introduces the drivers that enable industrial design and engineering practice to increase their capacity to design PSS. The framework focusses on the front-end of innovation and addresses both strategic and operational levels in organizations. This research outlines the importance of products and services, designed as a combination so that they contribute to a higher value creation through a focus on the user experience. We conclude that there is need to validate the propensity framework in industrial context by means expert interviews, product-service transition cases and experimental setting

Towards a propensity framework for product-service transitions

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