Capacity for Complexity : Evolving connective capacities of program management in complex governance processes

Abstract

In the field of the physical environment, public managers perceive fragmentation between projects and policies as problematic. This fragmentation leads to complexity and coherence challenges for program management. This PhD thesis analyses how program management uses its connective capacities to cope with such complexity. The cases Policy with Citizens and Amsterdam Metropolitan Region show how program managements’ connective capacities evolve in relation to projects and strategic networks. It then concludes that program management continuously searches for a temporal equilibrium in managing interdep