Identification of the levels of satisfaction with the academic and administrative services that the University of El Salvador offers, experienced by the students of the bachelor in English teaching in the distance modality, entrance year 2016

Abstract

The research was developed with the objective of studying the levels of satisfaction of the students of the Bachelor in English Teaching of the Distance Modality concerning to the academic and administrative services provided by the University of El Salvador. This research is the result of an exploratory descriptive study carried out with the students of the Bachelor in English Teaching, semester II 2017, of the Distance Modality, their tutors, coordinator of the bachelor and the branches coordinators. The information was gathered throughout the student’s questionnaire, and the interviews held with tutors, the coordinator of the bachelor and the coordinators of the branches of San Salvador and Santa Tecla. Students showed a high level of satisfaction with the academic services such as: tutoring sessions, contents in the virtual platform and evaluation processes, as well as the administrative services such as: information provided by the academic administration in concerns to registration and withdrawal of subjects, online access to the virtual platform and academic requests in regards to changes of career. Based on the above as general suggestion, a call is made to the authorities of the Foreign Languages Department to keep moving forward with the positive aspects that confirm the high levels of satisfaction of the students of this modality and to analyze, evaluate and execute actions to achieve even a higher level of acceptance in some aspects that need to be improved