Integrating Multiple Stakeholder Interests into Conceptual Design

Abstract

The engineering design process transforms stakeholder needs into design specifications. This study focuses on the engineering design process for systems of products and services known as product-service systems (PSS) and proposes a novel way to analyze PSS ideas by four characteristics: customer perceived value level, connectivity number, type and degree of connectivity, and configuration type. The process to apply this characterization scheme examines the inter-dependencies within a PSS and between the PSS and its environment and holistically incorporates the interests of customers, end-users, and social and environmental stakeholders early in the development process. This process clarifies design specifications in seven cases across five industries

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