Usability describes a product’s fitness for use according to a set of predefined criteria.
Whatever the aim of the product, it should facilitate users’ tasks or enhance their performance
by providing appropriate analysis tools. In both cases, the main interest is to satisfy users in
terms of providing relevant functionality which they find fit for purpose. “Testing usability
means making sure that people can find and work with [a product’s] functions to meet their
needs” (Dumas and Redish, 1999: 4). It is therefore concerned with establishing whether
people can use a product to complete their tasks with ease and at the same time help them
complete their jobs more effectively.
This document describes the findings of a usability study carried out on DecisionSite Map
Interaction Services (Map IS). DecisionSite, a product of Spotfire, Inc.,1 is an interactive
system for the visual and dynamic exploration of data designed for supporting decisionmaking.
The system was coupled to ArcExplorer (forming DecisionSite Map IS) to provide
limited GIS functionality (simple user interface, basic tools, and data management) and
support users of spatial data. Hence, this study set out to test the suitability of the coupling
between the two software components (DecisionSite and ArcExplorer) for the purpose of
exploring spatial data. The first section briefly discusses DecisionSite’s visualization
functionality. The second section describes the test goals, its design, the participants and data
used. The following section concentrates on the analysis of results, while the final section
discusses future areas of research and possible development