Service design research recognises the importance of infrastructure design in the
achievement of streamlined service delivery. Although research about service design
and building design is abundant, very little is known about the integration of these
processes. Therefore, this research aimed at identifying facilitators and barriers to the
integration of service and building design processes. To this end, the initial results
from a historical investigation of the redevelopment of a hospital in Salford, UK were
used to identify facilitators and barriers to the integration of service and building
design. Data was collected through interviews, document analysis and a workshop.
Initial results present internal and external factors related to the design process
generating barriers to integration of service and building design
