Les attentats du 07 juillet 2005 à Londres et les événements qui ont suivi dans la capitale du Royaume-Uni ont été l\u27occasion de revoir les procédures de réaction à une situation d\u27urgence tant du point de vue de l\u27université que de la bibliothèque, tant pour sauver les gens que les collections

Chapman, Liz

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Bibliothèque numérique de l'enssib

Bibliothèque numérique de l’enssibCe document est « tous droits réservés ». Il est protégé par le droit d’auteur et le code de la propriété intellectuelle. Il est strictement interdit de le reproduire, dans sa forme ou son contenu, totalement ou partiellement, sans un accord écrit de son auteur.July 7th 2005 and its aftermathCHAPMAN, LizDeputy Director UCL Library ServicesL’ensemble des documents mis en ligne par l’enssib sont accessibles à partir du site : http://www.enssib.fr/bibliotheque-numerique/Turning the library inside out, 4 au 7 juillet 200635e congrès LIBERCHAPMAN, Liz. July 7th 2005 and its aftermath. In 35th LIBER Annual General Conference, Turning the library inside out, Uppsala, du 4 au 7 juillet 2006 [en ligne]. Format PDF.Disponible sur : <http://www.enssib.fr/bibliotheque-numerique/notice-1312>UCL LIBRARY SERVICESJuly 7th 2005 and its aftermathLiz ChapmanDeputy Director UCL Library Servicese-mail:elizabeth.chapman@ucl.ac.ukUCL LIBRARY SERVICESJuly 2005 and its aftermathWhat is an emergency? London July 2005 UCL Library Services Service continuity Effects on staff Lessons learned Review procedure and planning Checklists for emergenciesUCL LIBRARY SERVICESWhat is an emergency? Disasters affect library materialsflood, fire, mould, theft ….plans are in place Emergencies affect people terrorist attacks, avian flu …effective plans were not in placeUCL LIBRARY SERVICESJuly 6th 2005 TextUCL LIBRARY SERVICESLondon July 7th, 21st, 22nd … Thursday July 7th4 suicide bombs – in close proximity to 13 of our sites Thursday July 21st Failed bombs - Friday July 22nd Fatal underground shooting by policeUCL LIBRARY SERVICESMulti-site London Library ServicesMain LibraryScience Library15 other library sites1 outside London8 in hospitalsC.200 staffUCL LIBRARY SERVICESLocation of the 7th July bombs   (Wikipedia)UCL LIBRARY SERVICESMulti-site service issues Staff dispersed across Londonone library in the process of movingVariable ability to communicateLandline telephones intermittentMobile phones reached capacity by 1000 on 7/7/5EmailOK 07/07Not good 21/07UCL LIBRARY SERVICESService continuityWe remained open during the morningOutside advice was mixed Decided to close to users earlySome libraries in hospitals taking casualties stayed openSome staff sheltered at main library awaiting transport Remote access unaffectedReaders outside London unaware of situation Need for senior staff for 08/07 and 22/07UCL LIBRARY SERVICESStaffing issues on July 7thTRAVELTravel to work severely disruptedTravel home was exceptionally difficultSome unable to go home if living nearbySome stayed in student accommodationNOISEMany of us heard the bus bombsome staff were very nearbyEmergency sirens were loud all day – 7th and 21stNEWSWe did not know what was happeningWe all needed contact with our familiesUCL LIBRARY SERVICESStaffing issues after July 7th, 21st, 22ndSerious disruption to travel for many weeksfinal restoration of all tube lines was August 4thNervousness in travellingMove of major library seriously disruptedWelcome messages of support from outside the UKUCL LIBRARY SERVICESReviewReport and review of July 7th / 21st informed planningChanges made to procedures and policyManagement needsSupport for staffChecklist for emergenciesUCL LIBRARY SERVICESReview : lessons learnedManagement needsUp to date printed staff list / daily diaryAbility to access lists, policies, keysDaily Duty Officer appointments to be alertedAbility to operate tannoy systemFrequent refreshers / review of proceduresReliable outside news and advice – from colleagues?UCL LIBRARY SERVICESReview : support for staffPhone card for all staff – part of inductionIn case of power / communication failures:Wind-up radios for all sitesWind-up torches for all sitesRunners to be appointedRevised emergency procedures on intranetLinked to UCL emergency proceduresUCL LIBRARY SERVICESChecklist for an emergency situation: managementDecide who is in charge – send this message to staff and institutionProvide information on how to contact person in chargeThis person needs several assistants to staff phonesTheir normal work is completely suspendedContact all workgroups with / to review current situationDo not send out unverified newsDetermine safety / whereabouts of all staffKeep staff inside buildings if that is advisedEnsure staff can contact family membersCollect and disseminate institutional informationCollect and disseminate police informationUCL LIBRARY SERVICESChecklist for an emergency: supporting staff Staff must check email regularlyOrganize “runners” in case communications are downDecide when to closeMake sure information gets to library users and staffGet up-to-date information on travel possibilitiesArrange “guides” for walkersRecord names of staff who leave Arrange emergency accommodationOrganize senior rota for following dayUCL LIBRARY SERVICESChecklist for an emergency : follow-upTimely review of proceduresMake necessary changes – incorporate best practiceContinue to review and revise proceduresListen to staff’s continuing concernsCheck on those particularly affectedThank staff for their support in difficult timesRecognize fatigueUCL LIBRARY SERVICESThe Mayor of London’s speech to the terrorists – July 7th 2005…even after your cowardly attack, you will see that people ... will arrive in London to become Londoners and to fulfil their dreams and achieve their potential. They choose to come to London, ... because they come to be free, they come to live the life they choose, they come to be able to be themselves. They flee you because you tell them how they should live. They don't want that and nothing you do, however many of us you kill, will stop that flight to our city where freedom is strong and where people can live in harmony with one another. Whatever you do, however many you kill, you will fail.Our newest UCL Library opened on time in August 2005

7 july 2005 and aftermath

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7 july 2005 and aftermath

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Bibliothèque numérique de l'enssib