Intervention au 36e congrès LIBER qui s\u27est tenu à Varsovie du 3 au 7 juillet 2007.
Compte-rendu du séminaire sur l\u27évaluation de la qualité en bibliothèque qui s\u27est tenu à la BNF le 23 mars 2007. Etat des lieux international des démarches d\u27évaluation qualité en bibliothèque de recherche : Libqual, normes ISO, WorldCat Collection Analysis, etc

Bayir, Didar

Simpson, Bill

English

Bibliothèque numérique de l'enssib

Bibliothèque numérique de l’enssibCe document est « tous droits réservés ». Il est protégé par le droit d’auteur et le code de la propriété intellectuelle. Il est strictement interdit de le reproduire, dans sa forme ou son contenu, totalement ou partiellement, sans un accord écrit de son auteur.Results from the Seminar on Measuring Quality in LibrariesBayIr, DidarKoç University Suna Kıraç Library (Turkey)SImpSon, BillJohn Rylands University Library (UK)L’ensemble des documents mis en ligne par l’enssib sont accessibles à partir du site : http://www.enssib.fr/bibliotheque-numerique/European integration: conditions and challenges for libraries, 3 au 7 juillet 200736e congrès LIBERBayIr, Didar ; SImpSon, Bill. Results from the Seminar on Measuring Quality in Libraries. In 36th LIBER Annual General Conference, European in-tegration: conditions and challenges for libraries, Varsovie, du 3 au 7 juillet 2007 [en ligne]. Format pDF.Disponible sur : <http://www.enssib.fr/bibliotheque-numerique/notice-1273>LIBER 36TH ANNUAL CONFERENCE  POLAND, 3-7 JULY 2007LIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionResults from the Seminar on “Measuring Quality in Libraries”Didar Bayır, Koç University Suna Kıraç Library (Turkey)&Bill Simpson, John Rylands University Library (UK)D. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionSeminar on “Measuring Quality in Libraries” held at Bibliothèque nationalede France on 23rd of March 26 participants from 11 countries 9 presentationsD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionPURPOSE OF THE SEMINAR: To identify the available tools-Libqual +, ISO standards, others? To exploit the results of the assessment - Actions to take forward To see the European and international dimension - What comparisons are possible ? LIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionTOOLS FOR QUALITY MEASURES 1: LibQUAL+™ LibQUAL+™ Website:http://www.libqual.org Publications: http://www.libqual.org/publications Events and Training: http://www.libqual.org/events Gap Theory/Radargraph Introduction: http://www.libqual.org/Information/Tools/libqualpresentation.cfm LibQUAL+™ Procedures Manual: http://www.libqual.org/Information/Manual/index.cfmD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionTOOLS FOR QUALITY MEASURES 2: SCONUL Available options: Quality Assessment, Peer Review, Performance Indicators, Satisfaction Surveys and Total Quality Management, some of which can be used in conjunction with each other  Tool kit on “Performance Improvement” Need to move from “business as usual mode”to “management of new initiatives”D. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionTOOLS FOR QUALITY MEASURES 3: OCLC – 1 Measuring the quality of collections through WorldCatCollection Analysishttp://www.oclc.org/collectionanalysis/&https://www3.oclc.org/app/listserv/ Two types of subscriptions:- Individual libraries- Library groupsD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionTOOLS FOR QUALITY MEASURES 3: OCLC - 2For individual libraries: Comparison with WorldCat - all holdings Age and subject content analysis of library’s collection Unlimited one-to-one comparisons (with library’s permission) Unlimited peer comparisonsD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionTOOLS FOR QUALITY MEASURES 3: OCLC - 3For library groups: Reports for individual libraries within group Age and content analysis Comparison of each library within the group Overlap Uniqueness Aggregated view of entire group Age and content analysis D. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionSTANDARDS & PERFORMANCE INDICATORS 1:Standards developed by ISO Technical Committee of Information and documentation 046 and Sub-committee 8 (ISO / TC 46 / SC 8) ISO 2789 ISO 11620 D. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionSTANDARDS & PERFORMANCE INDICATORS 2:Specific needs for national libraries? ISO / TC 46 / SC 8/ WG 7 – Quality measures for national librariesD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionSTANDARDS & PERFORMANCE INDICATORS 3: Three different initiatives:-IFLA-CENL Working Group (European Advisory Body)-ISO  Solution: COLLABORATION! Proposed 12 indicators!D. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionBENCHMARKING 1: UCL EXPERIENCEQuality measures: Benchmarking against annually revised Key Performance Indicators (KPIs)  KPIs to measure how well the Library operates User satisfaction and impact measuresD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionBENCHMARKING 2: IRISH EXPERIENCE Co-ordination by Irish Universities Quality Board  (http://www.iuqb.ie/) Standard procedure  Each university responsible for own procedure Cyclical quality reviews (4-5 five years cycle)D. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionBENCHMARKING 3: JOHN RYLANDS LIBRARY EXPERIENCE Operational Performance Review International benchmarking group: UK, North America, Australia and the Far EastD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionBENCHMARKING 4: SCONUL EXPERIENCE - 1Measurement and benchmarking are not separate sciences or unique theories of quality management, but rather strategic approaches to getting the best out of people, processes, products, plant and programmes’John OaklandD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionBENCHMARKING 5: SCONUL EXPERIENCE - 2SCONUL Benchmarking Manual published in 2000: Definitions & Context Models, including library typology Three phase (seven stage) method Planning, comparing, acting Three Pilot Case StudiesD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionBENCHMARKING 5: SCONUL EXPERIENCE – 3 Can LIBER facilitate international consortia? Would it be possible to set up national or international (LIBER?) clearing houses for benchmarking? What about e-benchmarking? D. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionBENCHMARKING 6: SWISS EXPERIENCE Began in 2001 At first, unsuccessful, because of amount of work involved for library staff Including public libraries as well as academic libraries Involving German libraries in the project Now much better as national statistics [havebecome] available in usable formD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionOUTCOMES OF THE SEMINAR - 1: Engage staff in the whole process  Aim the whole process not just to gatherinformation but to improve performance Ensure that the concerns people express resultin change and improvementD. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionOUTCOMES OF THE SEMINAR - 2: Make performance measurement a tool for upward strategic engagement within the institution A need for measurements that are independentof local culture. Should we begin by comparingexisting lists?D. Bayir, Koc University Suna Kirac LibraryLIGUE  DES  BIBLIOTHÈQUES  EUROPÉENNES DE  RECHERCHE Library Management and Administration DivisionOUTCOMES OF THE SEMINAR - 3: Not survey users too often since “survey fatigue” sets in and response rates drop quickly LIBER group for LibQUAL? French academic libraries and LibQUAL- the first probably participating in 2007

Results from the Seminar on Measuring Quality in Libraries

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Results from the Seminar on Measuring Quality in Libraries

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