This paper focuses on the operational drivers of labour productivity changes. We consider two sets of
drivers: a) current working practices b) changes in working practices through management programs.
The relationship between these two sets of drivers and productivity changes are analysed. We also
investigate the importance of productivity growth by looking at the impact of labour productivity
changes on business performance changes. Finally, the moderating effects of industry and country on
the use of drivers of productivity changes are examined. Data from an international survey, IMSS-IV,
are used for the analysis
