Nuryaning Melati As Dewi. 2008. Reservation and Ticketing Division in
Sriwijaya Air District Solo. English Diploma Program, Faculty of Letters and
Fine Arts, Sebelas Maret University.
The objective of this report is to describe the activities of reservation and
ticketing division in Sriwijaya Air district Solo.
There are two types of data collecting methods used in this final project.
They are observation and library study. The collected data give specific
information related to the activities of reservation and ticketing division in
Sriwijaya Air district Solo.
Based on the observation done during the job training, the writer
concludes that there are many activities done by reservation and ticketing
division. The activities are handling telephone, making reservations, issuing
tickets, giving information to the customers and checking in.
The strengths and weaknesses of the cases are therefore identified. The
weaknesses usually come from the human errors and computer damages. From
this condition, the writer suggests the Airline to overcome all the weaknesses
immediately because the competition among airlines in Solo is very hard. The
steps are by increasing the quality and quantity of service
