Erick Setiawan. 2010. The Role of Bellboy in Improving Service
Quality in Lor In Hotel, Business, Resort, and Spa. English Diploma
Program. Faculty of Letters and Fine Arts, Sebelas Maret University.
Bellboy as the first greeter has an important role in a hotel. Every hotel needs
bellboy for handling the guest luggage in check in, check out, and room change
processes. Besides, bellboy can also improve the quality service. This final project
is intended to describe the jobs of the bellboy, knowing the problems and giving
solutions of the problems of bellboy in Lor In Hotel.
The writer focused on the bellboy section on the job training in Lor In Hotel,
Business, Resort, and Spa. The writer did most of the bellboy jobs according to
the procedure and standardization in Lor In Hotel. The writer not only handled the
guest luggage but also handled the newspaper distribution, sent the letter and did
the errands from guest and manager.
Results indicated that the bellboy in Lor In Hotel has a role in improving the
service quality. The good work of bellboy influenced the guest satisfaction.
Besides, there were some problems happened and the solutions in doing the tasks.
There might be a need for upgrading the quality of the bellboy and some facilities
in Lor In Hotel