2010. English Diploma Program of Letters and Fine Arts. Sebelas
Maret University.
This report is based on the job training in Sahid Jaya Hotel Solo.
The job training was from 22 April until 22 June 2009. The
objectives of the report are to describe the job description of a
waiter in Ratu Ratih Café.
A waiter in Ratu Ratih Café has two main duties, first is
completing pre set up preparation and second, completing general
set up. The pre-set up preparation includes polishing cutleries, cups
and goblets water, while general set up includes breakfast set up,
diner-lunch set up and handling the guest. To give good service to
the guest requires good performance and style. Guest’s satisfaction
indicates the quality of service from waiters