Due to inefficiencies of the business processes in small-mid size of bottled drinking water industries,
it is necessary to improve them. The improvements are carried out in business processes of production,
warehouse, delivery, marketing, and finance departments. The main causes of the inefficiencies are the
inefficiencies of the business process itself and that the business processes of those departments were not
integrated. This paper is concerned with designing information system to support for the integration of those
departments. First, we mapped the business process of each department using flow diagram. Then analyze the
inefficiencies of each department. Next, we redesign the business processes and standardize them. The next step
is integrating the business processes by designing the information system. We design the information system
modular. The modules are marketing module, production module, logistic module and finance module. Data
Flow Diagram (DFD) is used to model the system. Relational database management system (RDBMS) is used
to design the database. User interfaces are built to ease in using the program application. The outputs of the
information system are reports and documents in monitor screen view and in printing. The validation showed
that the information system designed can support the business process improvements.
Keywords: business process improvement, integration, information system, small-mid size of bottled drinking
water industr
