Process discovery has seen a rise in popularity in the last decade for both
researchers and businesses. Recent developments mainly focused on the power and
the functionalities of the discovery algorithm. While continuous improvement of
these functional aspects is very important, non-functional aspects such as
visualization and usability are often overlooked. However, these aspects are
considered valuable for end-users and play an important part in the experience
of these end-users when working with a process discovery tool. A questionnaire
has been sent out to give end-users the opportunity to voice their opinion on
available process discovery tools and about the state of process discovery as a
domain in general. The results of 66 respondents are presented and compared
with the answers of 63 respondents that were contacted through one particular
software vendor's employee and customer base (i.e., Celonis)
