Academic library services have begun to apply various knowledge management (KM)
practices in the provision of library services. KM has been developed to enhance the use
of organizational knowledge through practices and organizational learning. KM
practices include the creation, capture and/or acquisition of knowledge, its retention and
organization, its dissemination and re-use, and general responsiveness to the new
knowledge. The focus of this research is the assessment of KM practices, particularly
creation, acquisition, capture, sharing, recording and preservation, and their effects on
Library User’s Satisfaction (LUS) in Malaysian university libraries. The objective of this
research is the development of a model to enhance KM processes (i.e. Creation,
acquisition, capturing, sharing, recording, and preserving) and to improve library users’
satisfaction. A quantitative approach in research methodology is employed (e.g.
Questionnaire) for the purpose of generating new knowledge and understanding of
library concerns. The findings of this research show that the overall KM practice at six
Malaysian university libraries is at a high level. The findings from the structural model
indicated that two KM processes, namely knowledge creation and acquisition, are not
supported in terms of KM practices at Malaysian university libraries. Other KM
processes, namely capturing, sharing, recording, and preserving are fully supported
towards KM practices in the library. Hence, the major contribution of this research is a
model, namely KM Practice-Library User’s Satisfaction (KMP-LUS) highlighting six
KM processes based on strong Structural Equation Modeling (SEM) fit indices
