Knoop, Olaf

Sauren, Jessica

Vos, Martijn

Traditionally, most cleaning activities take place in the evening or during nighttime.In the Netherlands, day-time cleaning is becoming increasingly popular. It is however unknown how day-time cleaning affects perceptions and satisfaction of end-users. An experimental field study was conducted on trains of Netherlands Railways (NS) to determine how the presence of cleaning staff affects perceptions and satisfaction of train passengers

Hanze UAS repository

Out of the shadows:influencing train passengers’ perceptions and satisfaction by increasing visibility of cleaning staff

https://research.hanze.nl/ws/files/16203163/PROCEEDINGS_EFMC_2017_WEB.pdf

Out of the shadows:influencing train passengers’ perceptions and satisfaction by increasing visibility of cleaning staff

Abstract

Similar works

Full text

Available Versions

Hanze UAS repository

Hanze UAS repository