Jurusan Teknik Industri Institut Teknologi Nasional Bandung
Abstract
Education Institution is the service provider institution, therefore the customers who get involved demanding the guarantee fulfill their needs suit to the promise have given by the company consistently and continuously. ISO 9001:2008 berbasis IWA2 : 2007 is one of the tool to achieve the goal of quality education through the documentation with the appropriate corresponding field of interpretation services as well as its application.
The item have to be provided in the learning process is the curriculum, GBPP, sylabus, and also SAP/RPP which become the technical guidance for the interaction between the students and their lecturer. The dynamics of the learning process is very dynamic, development of science, technology, communication and information, have became the other elements who can affects those process, therefore the documentation as foundation of the audit process can be a delimiter of those dynamic process on the pretext in order not to violate the commitments already pledged.
The development of the technology communication and information also the database system can be used to build the integrated system among the students (customer), the lecturer (service provider) and also the top management (verificator). Each of them will do their rules to do PDCA action and the system which has been build automatically will run to decide whether the process has been done according to the existing documentation
