Towards an evaluation framework for process mining systems

Abstract

Process mining is an emerging topic in the BPM marketplace. Recently, several (commercial) software solutions have become available. Due to the lack of an evaluation framework, it is very dif¿cult for potential users to assess the strengths and weaknesses of these process mining tools. As the ¿rst step towards such an evaluation framework, we developed a set of process mining use cases and validated these use cases by means of expert interviews and a survey. We present the list of use cases and discuss the insights from our empirical validation