Ali, Hasliza

Alli, Wan Emilin W. Mat

Roni, Nurul Azurah Mohd

English

Repository@USM

Hasliza Ali Wan Emilin W. Mat AlliNurul Azurah Mohd. RoniPerpustakaan Hamdan Tahir, Universiti Sains MalaysiaInformation @ Your Fingertips: Myth Or Reality? Lessons Learned From User Perception Evaluation At Perpustakaan Hamdan TahirInformation @ your fingertips?Presentation OutlineConclusionLessons learnedResults & FindingsDemographic Importance of ER Level of SatisfactionResearch MethodologyObjectivesDefinitionPHT BackgroundPHT BackgroundStarted its operation in 1980The second branch of USM LibraryFocuses on the need of learning, teaching, and research of the schools in the Health CampusThe library building comprises 3 service levels Managed by 9 librarians with the help of 25 support staff.Number of users: 4900E-books = 226 titlesE-journals = 245 titlesAV materials = 6,015 items Online databases = 6(as of 31 Dec 2011)Haridasan and Khan (2007): information is stored electronically and can be accessed through electronic systems and network such as OPACS, CD-ROMs, e-journals, e-books, online databases, internet resource, email, web publishing etc.Our focus: information resources in a digital formatconsisting of online databases, e-journals, e-books, audio visual materials (diskettes, CD-ROMs, DVDs) and OPACs.Definition : E-resourcesto identify the demographic features of the users of electronic resourcesto discover the importance of electronic resources to their study/research or workto measure the degree of satisfaction with the coverage of the electronic resource collections.ObjectivesSurvey: This survey uses a set of questionnaire that is measured based on Likert scale. Questionnaires are distributed to the respondents through online medium (www.kwiksurveys.com)RespondentsResponse rates: 16% - voluntary basis and no incentives were offered - many non-users of e-resources did not respondAcademic staff and postgraduate students - School of Medical Sciences, School of Dental Science and School of Health Sciences and one excellence centre, INFORMMResearch MethodologyDemographic findingsGender154%46%MaleFemaleDemographic findingsGenderAge1223%56%15% 6%0% 20-3031-4041-5051-6061 and overDemographic findingsRace3GenderAge1273%8%2%16%MalayChineseIndianOthersDemographic findingsRace3GenderAge1260%40%Postgraduate student Academic staffRole4Demographic findingsRaceRole34GenderAge1263%17% 17% 4%Pusat Pengajian Sains Perubatan (PPSP)Pusat Pengajian Sains Kesihatan (PPSK)Pusat Pengajian Sains Pergigian (PPSG)INFORMMSchool5Usage vs. Preferences100%0%Usage of Electronic ResourcesYes No85%15%Preferences of Electronic ResourcesElectronic resources Printed-"I much prefer to use printed resources because I am in charge of using them. I can turn the pages and use the indexes properly and manually without worrying about wasting valuable time"Importance of  electronic resources2%2%2%2%5%7%7%49%22%29%15%46%34%27%63%83%44%12%46%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%DatabasesE-JournalsE-BooksAudio Visual MaterialOPACDatabases E-Journals E-Books Audio Visual Material OPACVery Unimportant 0% 0% 0% 2% 0%Unimportant 0% 2% 2% 2% 5%Neutral 7% 0% 7% 49% 22%Important 29% 15% 46% 34% 27%Very Important 63% 83% 44% 12% 46%Value of Electronic Resources in Conducting Research and TeachingImportance of  electronic resources2%7%5%7%5%5%10%5%17%46%29%44%32%44%39%39%39%59%32%7%27%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%DatabasesE-JournalsE-BooksAudio Visual MaterialOPACDatabases E-Journals E-BooksAudio Visual MaterialOPACVery Unimportant 0% 0% 0% 2% 0%Unimportant 7% 5% 7% 5% 5%Neutral 10% 5% 17% 46% 29%Important 44% 32% 44% 39% 39%Very Important 39% 59% 32% 7% 27%Electronic Resources Provided By The Library Fulfill Research, Teaching and Educational Requirement2%5%2%2%2%2%2%7%2%20%10%29%51%34%29%29%32%29%32%46%54%34%10%32%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%DatabasesE-JournalsE-BooksAudio Visual MaterialOPACDatabases E-Journals E-BooksAudio Visual MaterialOPACVery Unimportant 2% 5% 2% 2% 0%Unimportant 2% 2% 2% 7% 2%Neutral 20% 10% 29% 51% 34%Important 29% 29% 32% 29% 32%Very Important 46% 54% 34% 10% 32%Electronic Resources Are Easily AccessedImportance of  electronic resources2%2%5%5%5%0%2%10%2%20%61%24%37%22%41%27%54%49%68%34%10%20%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%DatabasesE-JournalsE-BooksAudio Visual MaterialOPACQuality of Information That I Acquire From The Electronic ResourcesVery UnimportantUnimportantNeutralImportantVery Important2%2%7%7%7%5%5%15%5%24%66%34%29%20%46%20%34%49%66%22%7%27%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%DatabasesE-JournalsE-BooksAudio Visual MaterialOPACQuantity of Search Results From The Electronic ResourcesVery UnimportantUnimportantNeutralImportantVery ImportantQuantity vs. QualityUser satisfaction5%15%5%68%7%Very DissatisfiedDissatisfiedNeutralSatisfiedVery SatisfiedThe quantity of electronic resources provided by your library10%7%12%56%15%Very DissatisfiedDissatisfiedNeutralSatisfiedVery SatisfiedUser satisfactionThe ease of access to the electronic resources2% 5%24%54%15%Very DissatisfiedDissatisfiedNeutralSatisfiedVery SatisfiedUser satisfactionThe library provides adequate training on how to use electronic resources2%2%27%56%12%Very DissatisfiedDissatisfiedNeutralSatisfiedVery SatisfiedUser satisfactionThe librarians offer enough instructions and assistance that enable me to use the electronic resources effectively5%5%32%54%5%Very DissatisfiedDissatisfiedNeutralSatisfiedVery SatisfiedUser satisfactionThe library web page provides clear and useful informationPlease give your personal assessment of the overall quality of electronic resources provided by the library5%10%10%68%7%Quality of electronic resources provided by the libraryPoorFairNeutralGoodExcellentUser satisfactionUser satisfactionPlease give your general assessment of how satisfied you are with PHT library as a whole2% 2%15%68%12%General assessment of how satisfied you are with PHT library as a wholeVery DissatisfiedDissatisfiedNeutralSatisfiedVery SatisfiedThe real lessons learned…ObstaclesVery low response from usersTime constraintSingle survey approachRespondent attitude –lack of cooperationTechnology barrierHow to overcomeIncentives to those participating in surveyProper planning – gantt chart & contingency planMultiple approach to reach respondentsHuman interaction to induce more positive feedbackVarious outreach strategyConclusion• E-resources are vital instrument to academics and post graduates students.  • The respondents were aware of the e-resources but some still prefer using printed format.• Majority of them use these resources to support their research, study and teaching. • Quantity and quality of e-resources are very important to the respondents.• All respondents are satisfied with the e-resource service provided by PHT.• The speed of availability and ease of accessibility of information may increase the use of e-resources provided by the library. Ubraries '0'" -Grac:ras 

Information @ Your Fingertips - Myth Or Reality? Lessons Learned From User Perception Evaluation At Perpustakaan Hamdan Tahir.

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Information @ Your Fingertips - Myth Or Reality? Lessons Learned From User Perception Evaluation At Perpustakaan Hamdan Tahir.

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