Our project focussed on families who had been involved in services with child welfare and children’s mental health. Sixteen families were interviewed and asked to describe their experiences as clients, including positive and negative experiences, what they experienced as helpful and unhelpful, changes they identified as a result of their involvement, and characteristics and practices of the workers they liked most and least. We present their perspectives in order to build understanding of what contributes to making a positive difference in the lives of families in difficulty
