FACTORS AFFECTING JOB PERFORMANCE IN NATIONAL POLICE SERVICE. A CASE STUDY OF NAIROBI AREA COUNTY

Abstract

This study was concerned with the factors affecting job performance in the National police service in Nairobi County. Specifically, the study sought to establish the effects of compensation, knowledge and skills, working conditions and legal framework on job performance in the police service in Nairobi County. The research employed descriptive research design to obtain data; convenience sampling technique was utilized to draw a sample of 100 respondents from 300 theKenya Police and Administration police in Nairobi County. In addition, a structured interview was conducted on 10 purposeful selected OCS, OCPD, County Commander, and Sub-County commissioners for interview. After data collection, descriptive statistics which entails the use of frequency and cross tabulation, graphs and pie charts was used in data analysis. The study established that knowledge and skills for police officers have a profound effect on provision of right job competencies that have a far-reaching impact on job performance, that job security is the major environmental working condition that positively contributes towards job performance and that compensation aids in meeting officers’ social welfare thereby boosting job performance in the police service in the area of study. The study recommended that the government need to periodically subject police officers in Nairobi County to training on security and investigation matters, the National Police Commission should champion for improved welfare for police officers to escalate morale and consequently job performance, and that there is need for National Police Commission to improve the working conditions of police officers in terms of working relationship, occupational tenure, and officers safety