Arts-Boats. Toward Chat-based Conversational Experience in Museums

Abstract

In this work we esplore how a conversational user interface can be employed to offer engaging experiences in museums through what we call “artboats”. Art-boats interact with visitors through chat and convey information about the museum artifacts and history through short stories. We take a practical approach for the interaction based on a set of responses that are triggered by certain keywords and a curated story that guides visitors to a gamified information hunt

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