Perancangan Sistem Pengukuran Kinerja Dengan Metode Performance Prism (Studi Kasus Pada Pdam Tirta Moedal Cabang Semarang Tengah)

Abstract

This study describes the results of research on the performance measurement system design PDAM Tirta Moedal Semarang with model Performance Prism. During this PDAM Tirta Moedal not have a performance measurement system. Therefore, it is necessary to design performance measurement systems. From the condition of PDAM Tirta Moedal Semarang, the exact model used is a prism model performance compared to other models. This performance measurement system has 44 KPIs which include 12 customer KPI, KPI 9 employees, 11 KPI owners of capital, supplier KPI 6, KPI 6 governments and communities around the neighborhood. From the results of performance measurement system implementation with the scoring system using the OMAX shows the current performance indicator has been achieved by PDAM Tirta Moedal Semarang amounted to 75.1%. The basis of measurement results to evaluate and determine the management improvement plan so that expectations of all stakeholders are me