Clients’ participation in software projects: comparative case study between an agile and a ‘traditional’ software company

Abstract

One of the main characteristics of agile software development is the active and continuous participation and involvement of the clients throughout the project. According to agile proponents, this leads to building ‘the right’ product and to satisfied clients. In this paper we present a comparative study of two Dutch software development companies in respect to client participation and its impact on the project. One of the companies is purely agile while the other is following a traditional software development approach. Our study suggests that active clients’ participation is not an exclusive attribute of agile projects and that it can be successfully integrated (and implemented) in a traditional project as well. Further, the study shows that by involving clients, software companies have the chance to get higher customer satisfaction, regardless whether or not they implement agile software development processes. Although our study is not quantitative, we think that it is indicative about the impact of the factor “client’s participation” on the client’s satisfaction