Internet telephony has had a tremendous impact on how people communicate.
Many now maintain contact using some form of Internet telephony.
Therefore the motivation for this work has been to address the quality aspects
of real-world Internet telephony for both fixed and wireless telecommunication.
The focus has been on the quality aspects of voice communication,
since poor quality leads often to user dissatisfaction. The scope of the work
has been broad in order to address the main factors within IP-based voice
communication.
The first four chapters of this dissertation constitute the background
material. The first chapter outlines where Internet telephony is deployed
today. It also motivates the topics and techniques used in this research.
The second chapter provides the background on Internet telephony including
signalling, speech coding and voice Internetworking. The third chapter
focuses solely on quality measures for packetised voice systems and finally
the fourth chapter is devoted to the history of voice research.
The appendix of this dissertation constitutes the research contributions.
It includes an examination of the access network, focusing on how calls are
multiplexed in wired and wireless systems. Subsequently in the wireless
case, we consider how to handover calls from 802.11 networks to the cellular
infrastructure. We then consider the Internet backbone where most of our
work is devoted to measurements specifically for Internet telephony. The
applications of these measurements have been estimating telephony arrival
processes, measuring call quality, and quantifying the trend in Internet telephony
quality over several years. We also consider the end systems, since
they are responsible for reconstructing a voice stream given loss and delay
constraints. Finally we estimate voice quality using the ITU proposal PESQ
and the packet loss process.
The main contribution of this work is a systematic examination of Internet
telephony. We describe several methods to enable adaptable solutions
for maintaining consistent voice quality. We have also found that relatively
small technical changes can lead to substantial user quality improvements.
A second contribution of this work is a suite of software tools designed to
ascertain voice quality in IP networks. Some of these tools are in use within
commercial systems today