Тhe Need for Analysis of Costs of Quality in Macedonian Companies

Abstract

The implementation of TQM (Total Quality Management) philosophy requires management of quality processes as well as expenses management. The subject of interest of this paper is the research conducted in Macedonian companies in terms of analysis of their costs of quality. The survey results should help managers to understand the impact of poor quality on the financial results and the image of the company. Data obtained from the survey gave outcomes that will be used as guidance for developing a methodology for analyzing the total cost of a given process. This methodology will help Macedonian managers to increase their efforts to improve the quality of business processes, products and services