Choosing Your Battles: Provoking the Public at Fredericksburg and Spotsylvania National Military Park

Abstract

During training to be an intern at Fredericksburg and Spotsylvania National Military Park, our instructors continuously stressed the importance of reading our audience. Whether we were greeting visitors at the front desk or leading walking tours, our job was to always watch the visitors and gauge what they are interested in. For me, this was initially very frustrating. I prefer to deal with concrete things instead of making judgement calls. It all sounded pretty wishy washy and that I would somehow ‘know’ what the visitor wanted just by looking at them. Needless to say, I was not convinced